e333 Privacy Policy — Your Information Is Our Responsibility

e333 is a safe and transparent online entertainment platform. Protecting the privacy of users in Bangladesh is one of our highest priorities. This Policy describes how e333 collects your personal information, the purposes for which it is used, with whom it is shared, and how it is kept secure.

This Privacy Policy applies to the e333 website, mobile version, and all digital services provided by e333. If you disagree with any part of this Policy, we ask that you refrain from using our services. For any questions, please contact our support team.

e333 believes that transparency is the foundation of trust. We are therefore committed to always keeping you fully informed about how we collect and use your information. This Policy may be updated from time to time, and you will be notified of any changes in a timely manner.

When you create an account on e333 or use our services, we may collect the following types of information:

2.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Mobile number and email address
• Payment method details (related to bKash, Nagad, Rocket, Upay accounts)
• Documents provided for identity verification (national ID card or passport details)
• User preferences and account settings

2.2 Automatically Collected Information

• IP address and device identifier
• Browser type and operating system
• Activity logs on the platform (login times, gaming history)
• Information obtained from cookies and similar tracking technologies
• Referral source and navigation data

2.3 Information Received from Third Parties

For the purposes of identity verification and fraud prevention, we may receive limited information about you from trusted verification service providers. This information is always handled in accordance with strict security standards.

e333 uses the information you provide only for the following legitimate purposes:

• Account Management: To create, maintain, and secure your account.
• Transaction Processing: To correctly complete deposit and withdrawal requests.
• Identity Verification: To confirm users are 21+ and verify user identity.
• Customer Service: To resolve your questions, complaints, or issues.
• Security & Fraud Prevention: To detect and prevent unusual activity.
• Platform Improvement: To collect analytical data in order to further improve the user experience.
• Legal Compliance: To comply with applicable laws and regulations.
• Communications: To send important account-related notifications and updates.

We will not use your information for marketing purposes without your consent, and we will not sell it to any third party.

e333 never sells your personal information to third parties. We may share information in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted third parties for payment processing, identity verification, and technology services. These partners receive your information only to complete specific services and are obligated to comply with our privacy standards.

4.2 Legal Obligations

We may be required to disclose your information in response to a court order, a lawful request from a law enforcement agency, or applicable legal obligations. In such cases, we will provide only the minimum information necessary.

4.3 Protection of the Organization

Information may be exchanged with relevant authorities where necessary to detect fraud, prevent money laundering, or stop other unlawful activity.

To keep your information secure, e333 uses industry-standard security technologies and practices:

• SSL Encryption: All data transmitted between your browser and our servers is protected by TLS/SSL encryption.
• Data Encryption: Sensitive information such as passwords and payment details is stored in encrypted form.
• Access Controls: Only authorized personnel may access your information, and only when there is a specific need.
• Regular Security Audits: Our systems are regularly tested for security vulnerabilities.
• Firewalls & Intrusion Detection: Advanced technologies are active to prevent unauthorized access.
• Staff Training: All our staff receive data protection training.

The e333 website uses cookies and similar technologies that help improve your browsing experience.

6.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and the core functionality of the site.
• Functionality Cookies: Used to remember your preferences and settings.
• Analytical Cookies: Help monitor site usage and support improvements.
• Security Cookies: Used for fraud detection and account protection.

6.2 Cookie Controls

You can control or disable most cookies through your browser settings. Please be aware that disabling essential cookies may disrupt certain important functions of the site and you may not be able to log in properly.

e333 retains your personal information in accordance with the following policy:

• Active account data: Fully retained for as long as the account remains active.
• Transaction records: Retained for a set period as required for legal and financial audit purposes.
• Inactive account data: Following account closure, certain data may be retained for a limited period due to legal obligations.
• Identity verification documents: Retained for a set period in accordance with regulatory requirements.

Once the required retention period has passed, we securely delete or anonymize your information.

As a user of e333, you have the following rights over your own information:

8.1 Right of Access

You have the right to know what information we hold about you. You can request this information by logging into your account or by contacting our support team.

8.2 Right to Rectification

If any information stored in your account is incorrect or incomplete, you may request a correction. Some information can be changed directly in the account settings.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, we may be required to retain certain data due to legal and regulatory obligations.

8.4 Right to Object to Processing

You have the right to object to marketing communications or specific uses of your data. Please notify our support team to stop such communications.

To exercise these rights, contact us through the channels listed below.

e333 is a responsible platform operated exclusively for users aged 21 and above. We do not knowingly collect any personal information from minors.

Age verification is in place during the account registration process. If we learn that a minor has used our platform or provided information, that account and all associated data will be deleted immediately.

If you believe a minor is using our platform, please contact us.

Our servers and service provider partners may be located in various countries. Even when your information is transferred internationally, we ensure that:

• Data transfers always take place through secure channels.
• The receiving party complies with our privacy standards and contractual obligations.
• Wherever your information is transferred, the protections described in this Privacy Policy continue to apply.

The e333 platform may include services from game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, or Spribe. These providers operate under their own privacy policies.

e333 is not responsible for the privacy practices of third-party platforms or services. We recommend that you read the privacy policy of each relevant provider separately.

e333 reserves the right to update this Privacy Policy from time to time. When a significant change occurs, we will:

• Publish the updated date on this page.
• Send a notification to registered users by email or through the platform.
• Obtain your explicit consent for material changes.

Continued use of our services after a policy change will be considered acceptance of the new policy. We therefore recommend reviewing this page regularly.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our team is always ready to assist you in both Bengali and English.